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Frequently Asked Questions |
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:: Frequently Asked Questions ::
1Q: Where is DILIGENThosts bandwidth coming from?
1A: Our servers are located in Canada, running a premium BGP of Peer1, Teleglobe, Videotron & Level3.
2Q: What is the network policy?
2A: We do not allow any under age pornographic material, warez, piracy and cracks related content, proxies.
3Q: Do you allow torrent sites?
3A: Yes. Currently there is no law in Canada that prohibits this.
4Q: How how time does it take to get my account?
4A: Shared & Reseller accounts are activated instantly, other services shouldn't take more than an hour to have you online.
5Q: Which control panel is used?
5A: cPanel/WHM 11 + Fantastico
6Q: What are the servers port speed?
6A: All servers utilize 100Mbit by default.
7Q: What methods of payment do you accept?
7A: We only accept PayPal which also allows you to make credit card payments with or without a verified PayPal account.
8Q: Do you allow IRC related services to be hosted?
8A: Please check the services section of our site. We do offer IRC related services, but they are monitored for (DDoS attacks), if they become a problem, we have the right to suspend your service immediately.
9Q: Do you allow web proxies?
9A: No
10Q: Do you offer a guarantee?
10A: Yes, 30 day money back if not satisfied with services. We also provide a 100% Network & Power SLA.
11Q: Is there a charge for going over your allotted bandwidth?
11A: If your site exceeds monthly bandwidth allotment, we pause your site by displaying a page instead of your site, which you can freely customize to your own liking by uploading an HTML file and contact us to let us know where the document is. Per request, we can also make sure your website stays online in this event, by either upgrading your plan or paying an overage fee ($1.50/GB per month).
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Last Updated ( Friday, 26 September 2008 )
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Reseller 
